Items are normally dispatched within 10 working days of the orders being received
Personal data provided to the Glamorgan Family History Society Shop (including names, addresses, email addresses, etc) are held on a computer database.
This data is held by the Society only to enable the on-line shop to function.
The data will only be used for the legitimate purposes of the Society shop.
All correspondence should be sent to:
Returns, Glamorgan Family History Society, Ty’r Nant, 32 Waunbant Road, Kenfig Hill, Bridgend, CF33 6DE
Or e-mail: firstname.lastname@example.org
All letters requiring a reply should be accompanied by a stamped addressed envelope. Overseas enquirers should send two International Reply Coupons. (Air Mail rates being so high, if reply coupons are not sent, any reply will be sent surface mail).
On receipt of notice within the cooling-off period, the Society will refund the sale price of goods if, and only if, they are returned in a resaleable condition. The goods are to be cared for by the customer at the customer's risk. No refunds will be made in respect of CD-ROMs or disks where the customer has broken the seal or wrapper.
The cost of returning the goods must be paid for by the customer and will not be paid for by the Society. Payment of a refund will be made by the Society within 30 days of receipt of the returned goods in a resaleable condition. A charge of £1.00 per order for postage and other costs incurred by the Society will be deducted from the refund.
In the event that goods supplied are faulty, a refund or replacement will be made upon the return of the faulty goods. Notification of faulty goods should be made to the Society within 28 days of receipt of the faulty goods.